The 2021 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association (KBA) was released on 17th February via a virtual forum with representatives from the various member banks. The annual publication is part of efforts by KBA to enhance customer experience in the banking industry and ensure access to…

On Monday 14th February, our Kisumu branch celebrated Valentine’s Day as they opened the doors to their new location at Reliance House, Oginga Odinga Road. The branch moved to a more convenient and spacious location as part of our efforts to serve our customers and ensure they enjoy their banking experience. The branch…